Terms and Conditions

Delivery Costs
Postage is £4 per order to the UK only. For overseas orders, please contact Natural Fragrance Company.
 
Packaging
Packaging of goods may vary from that displayed on the website.
 
Acceptance of Orders
No orders are accepted until your payment has been processed. Acceptance of orders is subject to our ability to furnish goods and may subsequently be revoked due to conditions beyond our control. Prices are subject to change without notice.
 
Returns Policy
We are sure that you will be very happy with your purchase but, if you are not, you can return it within 7 days from the date of receipt for a refund. The goods must be in pristine condition, still in their original packaging and unopened. The customer is responsible for the postage cost of returning goods. Any refunds will be processed by the same payment method as on the original order. You will receive an email confirmation that the refund has been processed.
 
Incorrect Goods
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open or use the item.
 
Cancellation Policy
If you have placed an order and wish to cancel it, please contact Natural Fragrance Company to let us know this. If the order has not been dispatched the order will be cancelled and a refund given. If your order has already been dispatched, a refund will be given following the Returns Policy above. Please be aware that orders are usually sent out within 3 working days.
 
Limited Warranty
The Company’s maximum liability hereunder is limited to the purchase price of the product. In no event shall the Company be liable for any consequential, indirect, incidental or special damages of any nature arising form the sale or use of the product, whether in contract, tort, strict liability or otherwise.